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NBCC IT Service Status Dashboard

Updated
Incidents
Alertus Desktop Activator Error Message
Location(s): Corporate, Fredericton, Miramichi, Moncton, Saint John, St. Andrews, Woodstock
  • Investigating
    The IT team is currently testing a fix proposed by the vendor. If testing is successful, the update will be deployed to staff computers.
    Posted: 2025-05-02 11:09 AM
  • Investigating

    We have received information on a possible fix to stop the error message from appearing. The team is currently reviewing the information the vendor has provided, and will determine a course of action.
    Posted: 2025-05-02 8:44 AM
  • Investigating

    Some staff have been getting Windows pop up messages from the Alertus Desktop Activator, displaying an error. 

    The error window can be closed, until the error stops popping up. The Alertus software is still functioning properly. 

    Our team is working with the vendor to determine the cause. 
    Posted: 2025-05-01 2:46 PM
Issue with iExpense for some users
Location(s): Corporate, Fredericton, Miramichi, Moncton, Saint John, St. Andrews, Woodstock
  • Update
    GNB is working with Microsoft to find a temporary workaround. GNB is also working towards a final solution for July. Anybody having trouble accessing iexpense should try restarting their computer first; if that doesn't fix it, please enter a ticket and an IT analyst will find you a way to submit your expenses.
    Posted: 2025-04-23 1:07 PM
  • Identified

    NBCC IT is aware of an issue affecting some users when accessing iExpense and is currently working with vendors and partners to resolve it.
    Posted: 2025-02-24 1:22 PM
Teams call quality issues
Location(s): Corporate, Fredericton, Miramichi, Moncton, Saint John, St. Andrews, Woodstock
  • Monitoring
    Our team is still monitoring teams for quality issues.
    Posted: 2025-03-11 11:37 AM
  • Monitoring

    Core network changes have been made, and we are monitoring to see if the changes have improved the teams quality issues we have been experiencing.
    Posted: 2025-03-03 8:31 AM
  • Investigating
    We have new reports of teams calling quality issues. Our team continues to investigate to determine the root cause of the issues.
    Posted: 2025-02-27 11:38 AM
  • Monitoring
    We have implemented fixes and are actively monitoring the situation to ensure the issue is resolved.
    Posted: 2025-02-19 10:25 AM
  • Investigating
    NBCC IT is currently aware of Teams call quality issues experienced by some users. We are currently investigating the issue.
    Posted: 2025-02-11 9:47 AM
Operational
Degraded performance
Not operational